Summary
The poll and council discussion highlighted frustration with city follow-up — permits taking years, Q-Alert requests closed without resolution. Councilmembers asked for constituent-tracking software and better customer service culture.
At a glance
- Total mentions
- 4
- Last 30 days
- 2
Discussed at 1 meeting in the last 60 days; most recently Oct 27, 2026.
Impact analysis
Potential future investment in constituent relationship management software was discussed but not yet costed.
Residents and businesses dealing with City Hall would get clearer answers and follow-through.
Mentions & discussions (3)
City Council — October 27, 2026
The poll and council discussion highlighted frustration with city follow-up — permits taking years, Q-Alert requests closed without resolution. Councilmembers asked for constituent-tracking software and better customer service culture.
City Council — June 4, 2026
Council Member Tony Barrera said residents get bounced between departments when seeking help, and Mayor Donohue suggested innovative approaches like a concierge model and a volunteer coordinator.
Planning Commission — April 1, 2026
The Permit Center added five positions and is bringing ADU plan reviews in-house, cutting approval times. On-time plan review rose 23% and inspections rose 13% in 2025.
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